Subject: They negotiate terms with online 17 views

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Again, the level of knowledge varies between countries, with only . % of Croatian retailers aware of these rights, compared to . % of German retailers.Processing speed of complaints could still be improved While consumers have fewer reasons to file a complaint, those who do are more satisfied with how their complaints are handled. However, almost a third of consumers decided not to file a complaint, considering that the amounts involved were too small ( . %) or that the procedure would take too long ( . %). For this reason, the Commission has improved the procedure for small claims (starting from . . ), with consumers now benefiting from an accelerated online procedure for disputes up to , euros. The Commission also encourages out-of-court dispute resolution through the Online Dispute Resolution (ODR) platform, which facilitates online access to.


Alternative dispute resolution entities for online transactions. Context country email list Consumer dashboards provide an overview of how the single market is working for EU consumers. Published since , these tables aim to ensure better monitoring of consumer outcomes and provide data for policy making. There are two types of scoreboards, which are published alternately – one year and the next – and are based on large-scale surveys: The Consumer Conditions Dashboard monitors national conditions for consumers in three areas: . knowledge and trust, . compliance and enforcement, . complaints and dispute resolution. It also examines progress on the integration of the EU retail and e-commerce market. Consumer Markets Scoreboard tracks the quality of operation of more than consumer markets based on.




Key indicators such as trust that sellers comply with consumer protection rules , the comparability of offers, the variety available on the market, the extent to which consumer expectations are met and the damages caused by problems encountered by consumers. Other indicators such as supplier switching and prices are also monitored and analyzed ( edition). Chart Chart For additional information The report Information sheet The infographic The tables of board of consumers Digital Single Market Leave a reply Your email address will not be published. Mandatory fields are marked with * Comment * Name * Email * Website Save my name, email and website in this browser for the next time I comment. Recommended articles romain dancre doplSDELX E unsplash minutes.